Membership FAQs

Frequently Asked Questions about Membership

1. Can you email me my membership card?
   • The HPLM does not email copies of our membership cards to members. We currently do not have the capability of doing so.
2. How long until I receive my membership card after submitting my payment?
   • It takes us about 5-7 business days to process a membership.
3. What if I forget my membership card at home when visiting HPLM?
   • Let our front desk staff know that you are a member. They can look up your name in our membership database. The database tells them your membership level and how many people are admitted with your membership. 
4. Can you send me an extra membership card for my spouse? We have a major (or above) membership.
   • We only provide one membership card per membership account. If the card is not present when the member is visiting, our front desk staff can look up your membership information.
5. How long does my membership last?
   • One full year from the time you join. Example: you join on March 1, your membership will last until March 31 the following year.
6. Can I bring a guest with me?
   • Members at the Major level and above give two adults free admission. For example:
     • Meghan & Brant Kolbe have a Major membership. 
       • Visit One--Meghan & Brant visit for free.
       • Visit Two--Meghan brings her mom for free.
       • Visit Three--Brant brings his brother for free.
7. I can't remember my username to login to the member portal on the website. What should I do?
   
   •  Your username is the email you provided upon signing up for a membership. Contact our membership coordinator at [email protected] or 419-332-2081 ext. 237 if you continue to have login issues.
8. Is the Hayes Presidential Library & Museums part of the federal system of presidential libraries?
   • The Hayes Presidential Library & Museums is owned by the State of Ohio and managed jointly by the Hayes Presidential Library & Museums, Inc., the Ohio History Connection and the State of Ohio. All staff are employees of the non-profit organization. It is not part of the federal presidential library system because it predates federal presidential libraries. The first federal presidential library, the Franklin Delano Roosevelt Presidential Library and Museum in Hyde Park, New York, used the Hayes Presidential Library & Museums as a model for its site.
9. What is the federal system of presidential libraries?
   • In the United States, the federal presidential library system is a nationwide network of 14 libraries administered by the Office of Presidential Libraries, which is part of the National Archives and Records Administration (NARA). Not all presidential libraries and sites are part of the federal system.
10. What are Exhibit Openings?
    • As a member, you get to see our new rotating exhibits before anyone else! The night before our rotating exhibits open to the public we host a members-only reception so that members can see them. Our executive director and our curatorial team speak at the reception and share information on the exhibit.
11. What are the Christmas Dinners?
    
    • A holiday tradition at Spiegel Grove, the Christmas Dinners are held the first Thursday, Friday, and Saturday in December each year. Each night, a limited number of guests get to participate in a Victorian meal and holiday activities. Members have the chance to purchase tickets ahead of the general public. Usually the event is sold out before it even reaches the general public.

Thank you for your interest in our membership! If you have any other questions, please contact our Membership Coordinator Meghan Wonderly-Kolbe at 419-332-2081 ext. 237 or at [email protected].